Look at the back, not only the face
The back can show knot structure, patching, foundation damage, moth activity, latex backing deterioration and areas that have been repaired or altered.

Buyer’s Rug Care Guide • NYC
Specialized rug care with clear assessment, home pickup when appropriate, and a cleaning plan based on the rug—not a generic carpet recipe.
Direct answer
Before buying, inspect both sides of the rug, fringe, edges, foundation, pile wear, repairs, odor, staining and signs of moth damage. Ask about fiber, age, prior cleaning and pet exposure. Dr Carpet does not appraise or sell rugs; we provide professional cleaning and care after purchase and can help identify cleaning-related concerns before service.
Our first job is to determine what the rug can safely tolerate. We look at the face fiber, foundation, fringe and side edges; note existing holes, tears, wear or prior repairs; review visible stains and odor; and ask what happened before the rug reached us. A rug that has been repeatedly spot-cleaned, exposed to pet urine, stored damp or treated with unknown chemistry may need a different plan from a similar-looking rug with ordinary soil.
For many fine, hand-knotted, large, heavily soiled or odor-affected rugs, pickup and controlled off-site care is the better option. Dr Carpet manages the customer communication, collection and return. We do not represent an off-site partner facility as a Dr Carpet-owned plant. What matters to the customer is that the rug is assessed, handled deliberately, and the recommended work is explained before approval.
We will not claim that every stain disappears, every odor is reversible or every damaged rug can be restored to “new.” Permanent dye loss, sun fading, abrasion, chemical burns, weak foundation yarns and old repairs can limit the result. A serious rug-care company should distinguish removable soil and contamination from permanent physical or color change.
Text a full photo of the rug, a close-up of the problem area, approximate dimensions, your ZIP code and a short description of what happened. If there is pet urine, tell us whether it happened once or repeatedly. If a household cleaner was used, tell us what it was. Those details help us give a more useful first recommendation before pickup.
No. Dr Carpet specializes in cleaning and care. This guide is designed to help buyers avoid purchasing a rug with hidden cleaning or condition problems.
We can comment on cleaning-related condition when we can inspect the rug, but we do not provide formal authenticity or monetary appraisals.
Often yes when its prior environment is unknown, especially if there is odor, pet exposure, visible soil, old spot treatments or moth concern.
Pickup may be arranged from a home or apartment depending on location and access. Send the pickup ZIP code, rug dimensions and photos to confirm.